Contact Us
Have questions or need help? We're here for you.
Response Time
We aim to respond to all inquiries within 24 business hours. Pro and Recruiter plan customers receive priority support with faster response times.
Common Questions
How do I reset my password?
Use the "Magic Link" login option on the sign-in page. We'll send a secure login link to your email address.
Why is my resume not parsing correctly?
For best results, upload PDF or DOCX files with clean formatting. Avoid images, complex tables, or multi-column layouts. If issues persist, contact support with your resume attached.
How do I cancel my subscription?
Go to Settings > Subscription and click "Cancel Subscription." Your access continues until the end of your billing period.
Can I get a refund?
Refunds are handled on a case-by-case basis. Contact support within 7 days of purchase for consideration.
Is my data secure?
Yes. All data is transmitted over HTTPS, and we do not permanently store your resume text after processing. See our Privacy Policy for details.
For privacy-related requests, email [email protected]